FAQ

Frequently Asked Questions
 
 
 
I. MAIN
 
 

 

What is ALAPIX?
ALAPIX.com is an online stock resources bank, where you can download images and other graphic stuff published on this website with pay per download, credits or subscription prices.

Is ALAPIX free to join?
Yes, ALAPIX is absolutely free to join. Sign up right now!

How do I close my account?
Please log into your account and write open Support ticket or contact here to close your account.

Is account sharing allowed?
No, sharing an account is no different than distributing our materials to others. Individual accounts must be purchased by your friends and colleagues.

How do I contact ALAPIX support?
Please go to Contact us page and fill the form or open a Support ticket in your account. We will answer shortly.

What is Royalty-Free image?
It means that once purchased, the image may be used as many times as you'd like and as many ways as you'd like as long as you do not resell the images. User of the purchased image does not have to pay royalties to the original owner of the images. The buyer does not own the copyright of the content but have purchased the rights to use the content legally without additional fees or interruption from the copyright owner provided that the scope of use remains within the End User License Agreement. These content cannot be re-sold or transferred but it offers a wide range of benefits; mainly lower pricing and convenience.

What forms of payments does ALAPIX offer?

Customers can buy Credits, Subscription or images through PayPal, Skrill (Moneybookers) or with any main credit card. You don't need a PayPal account. PayPal will process your credit card even if you do not have an account.

How is editorial stock different from commercial stock?

Commercial stock images are used in advertisements, promotions, and anything that would endorse a product or service. Editorial stock is a newsworthy account of events.

 
 
 
 II. REGISTER & BUY
Please read more in Quick Tour How To Buy


How do I buy images?

Register on ALAPIX - create a account. Registration is free of charge and there are no hidden fees. Then you have three possibilities to buy images:
1. Buy one or several images with Pay Per Download prices,
2. Buy Credits Package
3. Buy a Subscriptions plan.
Choose the License and checkout with secure PayPal engine. Please read more about buying on How to buy tour.

Why to register?
There are several reasons why you must register. The first one is the email address to send download links for any files you buy. The second one – on your account are stored all copies and invoices of any purchased images so that you can come back later to print them or download images again if you lose a copy. Also all your purchased credits or subscriptions are available and controlled from your account.
And one more reason - you can download a big size, high quality free images, because a download link appears only to registered/logged in members.
 

How do I buy a single image?
When you have found an image you want to buy just add it to your cart and checkout, then follow the steps to payment and download. Please read more on How to buy tour.
 
Do you offer some free images?
Yes we do. Check all Free images in Categories, just keep in mind, that a download link appears only for registered/logged in members. So if you want to download some free photos, you must create a free  account.


Are there any discounts?
Yes. By purchasing larger packages of Credits, the unit cost is lowered and this translates to lower costs to use images. For even better value, check out our Plans & Pricing.

Will I need to register to buy photos, even if I only want to buy one image?
Yes, we do require all customers to register, but the registration process is very fast and simple and can be done while you buy your first image.

How long does the registration process take?
We only need your name, email and your password. It shouldn't take more than 2 minutes to sign up with us.

I need an image really fast. How long is this going to take?
Once you've found the image you want, it should only take a few minutes to sign up, pay and download your first image.

Do I need to register if I just want to browse your website?
No, you need not register to browse our website. However, by registering, it allows us to provide you with regular offers and promotions.

Do you need my credit card details when I register?
No, we will only need your credit card details at the payment area. Alternatively you can pay by PayPal.

How do you protect my privacy? Will my personal information be passed on to a third party?
ALAPIX.com respects every user's privacy and we do not disclose, sell, share or divulge your personal information (including your e-mail address) to third parties. Please refer to our Privacy policy for more information.

How do I search for images?
 

Find your image using Search engine, Advanced Search or browse Categories. Check Newest images or Popular Media.
You may need a several thematic images, so save money and gain creative freedom with entire sets of related images - Collections.
Usually to buy a collection is significantly cheaper than separated images. Some Collections are discounted up to 75%.


How can I pay if I don’t have a PayPal account?
After clicking on the "Pay Now” button you will be forwarded to the PayPal site. If you don’t have a PayPal account and don’t want to create one just provide PayPal with your bank account or credit card details for a one off experience. Payment will be processed on the safe and secure site of PayPal before you are returned to ALAPIX where you can download the photos.

What type of License should I choose?
The type of License depends on how you intend to use the image. Please read more about Licenses here. Learn more about Royalty-Free image licensing in this Wikipedia article.

Do I have to pay every time I use the contents?
With the standard royalty-free license, you only need to pay once no matter how many times you use the contents.

Your contents say "royalty-free". Can I just download/copy and use the contents?
No, you can't. You need to pay the licensing fees to use the contents. Royalty-free requires a one time payment license fees for its use. You can download and use a watermarked comp image for illustrative purposes such as for client presentations or drafts. They cannot be used for any finished project, whether personal or professional. Any unauthorized download will be regarded as copyright infringement and ALAPIX will pursue legal action against unauthorized users.

What is comping content?
Comping content are low-resolution, watermarked images used only for illustrative purposes, such as for client presentations or drafts. They cannot be used for any finished project, whether personal or professional.

Does an image really costs only 25 cents?
Yes. ALAPIX prices scheme allows you to buy Credits or some Subscription plan which let you download original size image for just 25 cents.

Do you add images on a regular basis?
Yes. We add photos and other kind of files almost every day. Click on "Newest Images" to see the latest files that we have posted.
Our objective is to ensure that our clients continue to renew their subscription and therefore we strive to provide new and good content regularly. All contents are reviewed extensively to ensure that you get your money's worth.

Can I get exclusivity for the use of the image that I have bought?
Yes you can. You must buy a SELL THE EXCLUSIVE RIGHTS LICENSE.

How long can I use the content?
There is no usage limit for royalty-free contents. You can use it for as many times and as long as you want.

Will I get a copy of my order for my purchase?
Yes, as soon as transaction is completed you can view your order/invoice in your account on Orders section. Printable version is available.

Am I required to add copyright information when I use a photo from ALAPIX?

No, it is not required to add the copyright information to your website or document when you use an ALAPIX image, however it is always appreciated.

How do I download my image?
After transaction is finished you will be redirected from PayPal back to your account on ALAPIX and download link will appear on your Orders tab. Additionally an email will be sent to you with order details and downloadable link. Just click the link and download your image directly to your computer.

What image formats are you selling on ALAPIX?
Photos and graphics are in JPG RGB and PNG format, vectors - EPS, Photoshop – PSD, fonts, brushes and all other files have adequate format.
All JPG's are downloaded as they are, all other formats are zipped and you will download zipped (*.zip) file.

Where can I view my available credits or the expiration of my subscription plans?
You can view your remaining credits and the expiration of your subscription plans when you login to your 'My Account' area.

How long do I have to download an image after it is purchased?
After you purchase an image you have 1 month to download the photo before the download link expires.

Can I download a comp image?
Yes, ALAPIX allows you to download watermarked image for comping.

May I resell an image I purchased on ALAPIX?
None of our licenses allow you to resell or transfer the rights of the license of the photo, EXCEPT SELL FULL RIGHTS + RIGHT TO RESELL License.
You can only sell the work you made for your direct client but they won’t have the right to remove the photo from the work for another use. If your client wants to freely use the image, they will have to buy the correct license on ALAPIX.

What Licenses does ALAPIX offers?
ALAPIX offers Standard Royalty-Free License, Extended License, Unlimited License, Editorial License, Sell The Exclusice Rights and Sell Full Rights + Right to Resell License. Also you can choose one of three  image sizes: Small, Medium and Original. Please read more about Licenses here.

Are your photos model-released?

Yes they are. For all photos showing people with recognizable faces is a signed model-release. Important: Photos in the Category Editorial, are editorial images, these photos are not model or property released and may not be used for commercial purposes!

Can I use content marked as "Editorial Use Only" for commercials?

No. Editorial Use Only contents cannot be used for commercials or any form of commercial advertising as these contents depict newsworthy events or celebrities. Person(s) appearing in these contents may not have signed a Model Release. The authorities who are responsible for the venue or location may not have signed a property release to enable you to use the content or photo in a commercial manner. The only way in which you can use Editorial Use Only photos for commercial use is when you have personally secured these releases and obtained permission from the person(s) depicted in the photo/video and the location's owner(s).

Do the photos I purchase on ALAPIX have a watermark?
The small photos shown on thumbnails, rollovers, previews and comp images carry a watermark for a copyright security reasons, but once you have bought a license, you download a file without a watermark.

May I share the images or post them on Social Media?
No. You may not provide the images to other people – they need to purchase their own license if they wish to use an image from my site.
You may not post our images on public file sharing sites (i.e. Flickr) where other people could download them.
For companies using a shared network area for workers collaborating on client projects, it would be acceptable, providing the files are not publicly accessible.

What to do if I am unhappy with the quality of an image I purchased?

ALAPIX offers a 100% satisfaction guarantee, so please contact customer support with the image ID and any concerns you might have with the image.

What is a Lightbox?
The Lightbox is a place that allows you to save and retrieve your image selections for future viewing. It is also a location where you can create galleries and share your selections with for example your clients for approval. You cam add/remove pictures from your Lightbox. You create as many Lightboxes as you want.

What is a Subscription plan?
A subscription plan is a flat fee that allows a member to download a certain amount of images per day, per month, per several months or per year from the standard collection. The longer the period of time selected the lower the per image price. For example, if you choose some monthly plan, you have a 300 downloads limit and you can download your images any time at your own will. You can download all 300 images in one day or you can download 10 images every day depending on your needs. Please read more about Plans and Pricing here.

Do I need to buy a subscription plan to download images?

It is not necessary to buy a Subscription plan to download images. You can buy with Credits or just put an image in to your shopping cart and buy it with Pay per download price instantly with PayPal or Credit card.

What are the image prices on ALAPIX?
Please read more about pricing here.

May I download an another than Royalty-Free license with a subscription plan?

No. Subscription plans do not allow you to download images with an another than Royalty-Free license. You will need to choose a needful License on image Details page and pay separate.

I am having trouble downloading an image, what can I do?
Please read more on How to buy tour. There may be some download errors, internet connection problems, image may be corrupted etc. In any case please contact us and we will resolve this problem ASAP.

How can I know the image is model released or not?
Go to image details page and you will find Licensing & Info. A Model release checkbox will be checked if an image is model released.
 
I would like to sell my works on Alapix...
You're welcome! Please read more here.
 
 
 
III. TROUBLESHOOTING

What should I do if I forget my password or email?
If you cannot remember your password you can enter your email address and click on the recover password link. When you click on this link we will send you an email with your password.
If you forgot your email you will need to contact customer support for additional help.

How can I change my user name?
To change your login name please log in to your account and click a link „Edit account".

How do I change my password?
To change your password simply login in to your account, go to My Profile, chose the new password, confirm it and click Save.

I can't log in to my ALAPIX account. What should I do?

Make sure your browser accepts cookies, and your firewall doesn’t block out going information..
Make sure your cap lock is off as the login and password fields are case sensitive.
Maybe you should clear your cache and delete your Internet history. If you continue to have problems, please contact us and we will help you to resolve this.

I would like to send a pizza for you but don't know your office address, what to do?
Wow, thank you! When we will have our offices in New York City, London, Paris and Milan, we definitely will let you know.. :)


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